When the reputation of your medical practice is under attack online, you need the help of an experienced internet reputation management company, like InternetReputation.com. One disgruntled patient with a grudge and a little spare time can write reviews that could siphon away hundreds of patients, and hundreds of thousands of dollars. Thankfully, the team of reputation repair experts at InternetReputation.com has worked with doctors to develop proven solutions that will amend the damage and get the online reputation of your medical practice back on track.
The InternetReputation.com Top 5 Tips for Doctors
While every reputation attack on a medical professional is different, these 5 tips from the team of internet reputation management experts at InternetReputation.com will come in handy for most physicians looking to improve or repair their presence online:
- Keep your cool. An attack often feels personal, and in many ways, it is. Patients who share terrible stories on social sites can be hateful and hurtful. But, reputation management for doctors is easier when the doctors don’t make the problem worse. That means you absolutely, positively must stay calm when a patient attacks you. Don’t stoop to the level of counterattack.
- Assess the damage. Is the attack on Facebook, or has it spread to Twitter, too? Are there secondary attacks on Yelp? How about Angie’s List? The more you know about where the problems are coming from, the better doctor reputation management plan you can pull together.
- Rally the troops. How many people have access to your social accounts? Can you trust these people not to attack your attackers? If you have plenty of helpers and not a lot of calm, lock down your passwords and take control.
- Plan your response. Great doctor reputation management begins with great communication. Some complainers just want to feel as though doctors are listening and that they care. Sometimes, a simple request for a private conversation can give patients what they want, so they won’t attack.
- Get the help of InternetReputation.com. There’s a lot that doctors can do alone, but reputation management experts can really fix the problem at the base level with proven internet reputation management services like monitoring, content generation, removal of negative remarks and bad reviews, and search engine suppression. Contacting InternetReputation.com could be the best thing you’ve ever done.
People seeking quality healthcare professionals for treatment now have a variety of options on the web. Top doctor review websites, such as Vitals.com, Healthgrades.com and Wellness.com put millions of patients in contact with a variety of diverse healthcare specialists, allowing them to not only browse through potential care givers, but also to examine a professional’s history and training background. Unfortunately for healthcare professionals, however, many patients use these sites to leave negative comments about medical caregivers, which can have disastrous effects on a professional’s reputation and career. Negative online doctor reviews can mean trouble for a healthcare business, and sometimes even lead to career devastation. It’s important for healthcare professionals to maintain careful monitoring of their listing on these potentially harmful doctor review sites. Medical professionals should be aware of the measures they can take to successfully manage doctor reviews and ratings, and regain control over their online reputations.
Can Physicians remove negative online reviews and bad ratings that they don’t want people to see?
In most cases there are no options to remove reviews from the major doctor review sites. However, there are a few ways that medical professionals can get their bad reviews removed, but only when one of the circumstances specified below apply. Top doctor reviews and ratings websites like Vitals.com, RateMDs, and Healthgrades.com provide options for medical professionals to remove unnecessary and potentially harmful reviews, thus allowing doctors to better manage their professional reputation. Online doctor reviews can generally be removed from these sites if they fall under one of the three different criteria headings below.
- Grossly Unfair. Doctor review websites like Healthgrades.com or RateMds allow doctors to request removal of any review that is considered ridiculous, is not intended for that professional’s practice, or if the review is mere hearsay.
- Racist/Sexist/Vulgar. Removal of online doctor reviews that use foul language, are discriminatory or that make unfounded accusations is a common practice. Requesting the removal of a review that meets the above criteria can help doctors quickly weed out inflammatory and unfounded reviews.
- Website Policy Violations. If a doctor review is posted multiple times, is an obvious commercial solicitation or was written by an impersonator, than that review can be flagged and requested for removal. Top Doctor Review sites provide for easy removal options for reviews that abuse or violate site policy.
Doctor review sites like Healthgrades.com, Wellness.com, Vitals.com and others provide doctors with ample opportunity to manage doctor reviews. Each site provides step by step procedures on how to approach and carry out the review dispute process. Though often the review dispute process make sometimes take between 2-3 weeks, it is most assuredly a powerful tool for effective doctor review management. Another way to combat the effects of negative doctor reviews is to encourage patients to post positive reviews. Reminding patients that they have the option to post a review allows them to be more interactive about their treatment and can help medical professionals better suppress bad doctor reviews and help to protect the online reputation of their medical practice.
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